Complaints Procedure

Your Satisfaction is Our Priority

• Contact Us: Reach our customer service team via email, phone, or online form.

• Provide Details: Include your name, contact info, order number (if applicable), and a clear description of the issue.

• Acknowledgement: We’ll confirm receipt within three working days and provide a reference number.

• Investigation: Our team will review the complaint and may request more information if needed.

• Resolution: We’ll offer a solution or explanation within 10 working days.

• Escalation: If unresolved, escalate to a senior team member for further review.

• Feedback: After resolution, we may request feedback to improve our services.